Queens Casino
Queens Casino
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Queens Casino Privacy Policy

Information about data collection, processing and protection practices at Queens Casino.

This Privacy Policy sets out the rules for the collection, processing, storage, and protection of personal information by Queens Casino, a casino and hotel establishment located at 63 Eben Street, Queenstown, 5320, South Africa. By accessing the premises, using the services, or providing personal information, you acknowledge and accept the terms of this Privacy Policy.

1. Information Collected

Personal information is collected only to the extent necessary to provide services, comply with legal obligations, and maintain the security of the establishment. The categories of information collected include:

1.1. Identification Data

  • Full name
  • Date of birth
  • Identity document number
  • Passport details
  • Residential address
  • Nationality

This information is collected during registration, account opening, or when accessing restricted areas of the premises.

1.2. Contact Information

  • Telephone numbers
  • Email addresses
  • Postal addresses

This information is used for communication, service notifications, and administrative correspondence.

1.3. Transaction Records

Records of financial transactions conducted on the premises, including:

  • Gaming activity
  • Hotel bookings
  • Purchases at facilities
  • Payment information required to process transactions

1.4. Compliance Documentation

Information required to meet regulatory obligations, including:

  • Anti-money laundering requirements
  • Responsible gaming monitoring
  • Age verification
  • Other regulatory requirements applicable to casino operations in South Africa

1.5. Security and Surveillance Data

  • Visual recordings from security cameras installed throughout the premises
  • Access logs
  • Incident reports

This information is collected for safety, security, and regulatory compliance purposes.

Personal information is processed on the following legal grounds:

  • Contractual necessity: to provide services requested by the user, including hotel accommodation, casino access, and related amenities.
  • Legal compliance: to fulfill obligations under South African law, including gaming regulations, anti-money laundering legislation, tax requirements, and licensing conditions.
  • Legitimate interests: to maintain security, prevent fraud, protect property and guests, and ensure proper operation of the establishment.
  • Consent: where specifically obtained, for example for marketing communications or other purposes requiring explicit permission.

3. Use of Personal Information

Personal information is used exclusively for the purposes listed below:

  • Verification of identity and age to comply with legal requirements for casino access.
  • Processing of transactions and provision of services requested by the user.
  • Maintenance of accurate records as required by gaming authorities and financial regulators.
  • Prevention and detection of fraud, money laundering, and other illegal activities.
  • Security monitoring and investigation of incidents.
  • Communication regarding bookings, accounts, or services.
  • Compliance with legal obligations, court orders, and requests from authorized regulatory bodies.

4. Data Retention

Personal information is retained for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with applicable legal obligations.

  • Transaction records, identification documents, and compliance-related information are retained for a minimum period of five years following the closure of an account or the last transaction, in line with anti-money laundering regulations and gaming authority requirements.
  • Security footage is retained for periods defined by operational security needs and legal requirements, typically not exceeding ninety days, unless required for ongoing investigations or legal proceedings.
  • Information may be retained beyond standard periods where required by law, ongoing legal proceedings, regulatory investigations, or unresolved disputes.

5. Data Sharing and Disclosure

Personal information is not sold to third parties. Information may be shared only in the following circumstances:

5.1. Regulatory Authorities

Disclosure of information to gaming regulators, law enforcement agencies, tax authorities, and other governmental bodies occurs where legally required or upon request through proper legal channels.

5.2. Service Providers

Third-party service providers may be engaged to perform specific functions, including payment processing, security services, and IT support. These providers may access personal information only to the extent necessary for their designated functions and are contractually required to maintain confidentiality and use the information solely for the specified purposes.

Information may be disclosed where required by law, court order, subpoena, or similar legal process, or where necessary to protect legal rights, property, or the safety of guests and staff.

6. Your Rights

Subject to applicable South African law, the following rights apply to personal information:

  • Access: the right to request confirmation of whether personal information is held and to obtain copies of such information.
  • Correction: the right to request correction of inaccurate or incomplete personal information.
  • Objection: the right to object to processing based on legitimate interests, subject to overriding legal and regulatory obligations.
  • Restriction: the right to request restriction of processing in certain circumstances.
  • Withdrawal of consent: where processing is based on consent, the right to withdraw such consent at any time, without affecting the lawfulness of processing conducted prior to withdrawal.

These rights may be limited where retention and processing are mandated by gaming regulations, anti-money laundering laws, or other statutory requirements.

7. Data Security

Appropriate technical and organizational measures are applied to protect personal information from unauthorized access, alteration, disclosure, or destruction. Such measures may include:

  • Physical access controls
  • Secure storage systems
  • Encryption where appropriate
  • Staff training
  • Regular security assessments

No system can provide absolute security. Absolute security of information transmitted to or stored by the establishment cannot be guaranteed.

8. Requests and Complaints

To exercise data protection rights, request access to personal information, or submit complaints regarding data processing, users may contact management at the following physical address:

63 Eben Street, Queenstown, 5320, South Africa.

Requests will be addressed within reasonable timeframes as required by law. Proof of identity may be required before a request is processed.

If the response is considered unsatisfactory, a complaint may be lodged with the Information Regulator of South Africa.

9. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in practices, legal requirements, or operational needs. Material changes may be communicated through notices displayed on the premises or by other appropriate means.

Continued use of the services following notification of changes will be regarded as acceptance of the updated Privacy Policy.

10. Contact Information

For questions, concerns, or requests related to this Privacy Policy, contact Queens Casino at:

63 Eben Street
Queenstown
5320
South Africa

This Privacy Policy is effective as of the date of publication and applies to all personal information collected by Queens Casino.