Queens Casino Contact Details
Queens Casino & Hotel is a licensed land-based casino and hotel located in Queenstown, Eastern Cape, South Africa. This page sets out verified contact information, physical location details, and guidance on how to direct enquiries to the appropriate department.
Physical Address
Queens Casino & Hotel is situated at 63 Ebden Street, Queenstown, Eastern Cape, South Africa. The property is also accessible via the N6 Cathcart Road, which serves as the primary approach route for visitors travelling through the region. The postal code associated with the venue is 5320.
In-person enquiries, including those related to accommodation, casino access, dining reservations, and event bookings, must be directed to the venue at the above address. Queens Casino does not operate a remote or online service desk for matters that require physical verification or on-site attendance.
Telephone Contact
Queens Casino & Hotel can be reached by telephone using the following numbers:
- Main line: +27 45 807 9700
- Alternative line: +27 45 807 9777
Both numbers are associated with the Queens Casino & Hotel premises in Queenstown. The main line should be used as the primary point of contact. The alternative number may be used if the main line is unavailable.
Telephone enquiries are handled during operational hours. Response times may vary depending on the nature of the enquiry and the volume of incoming calls at the time of contact.
Email Contact
Written enquiries may be submitted by email to the following address:
This address is the official general enquiries email for Queens Casino & Hotel. It is intended for non-urgent correspondence, including requests for information about the venue, accommodation, events, and general operational matters. A specific response time for email enquiries is not guaranteed, but all messages received at this address are reviewed by the relevant team.
Persons submitting enquiries by email are advised to include their full name, a clear description of the matter, and preferred contact details to facilitate a timely response.
Online Presence and Social Media
Queens Casino & Hotel maintains official profiles on the following platforms:
- Facebook: Queens Casino & Hotel (facebook.com/queenscasinohotel)
- Instagram: @queenscasinoandhotel
These channels are used for operational communications, event announcements, and general information updates. Direct messages sent through social media platforms are not guaranteed to receive a formal response and should not be used for urgent or sensitive enquiries. For matters requiring a documented response, email or telephone contact is recommended.
Official Website
The official website for Queens Casino & Hotel is:
- queenscasino.co.za
This domain is the authoritative online source for information about the venue. Users are advised to verify that any website accessed uses this domain before relying on the information presented. Queens Casino does not authorise third-party websites to act as official representatives of the brand or to collect personal information on its behalf.
Regulatory and Licensing Information
Queens Casino & Hotel is operated by Queens Casino (Pty) Ltd, trading as Queens Casino and Hotel. The operator holds a casino licence issued by the Eastern Cape Gambling Board (ECGB), with licence number CL-Z3/P01/QUEENS. The licence is valid until 20 December 2037.
The Eastern Cape Gambling Board is the competent regulatory authority for casino operations in the Eastern Cape province of South Africa. Enquiries or complaints of a regulatory nature that cannot be resolved directly with Queens Casino may be directed to the ECGB through its official channels at ecgb.org.za.
Directing Your Enquiry
To assist with routing and handling, enquiries should be directed as follows.
General Information
For general questions about the venue, facilities, or operational matters, contact Queens Casino by telephone on +27 45 807 9700 or by email at [email protected].
Accommodation
Enquiries related to hotel accommodation, room availability, check-in procedures, and check-out requirements should be directed to the main telephone line or submitted by email.
Check-in is available from 15:00 and check-out is required by 10:30, in accordance with standard hotel procedures at the venue.
Events and Functions
Queens Casino & Hotel accommodates events and functions on-site. Enquiries regarding event hosting, venue availability, and related arrangements should be submitted by email or telephone to allow the relevant team to assess requirements and respond accordingly.
Complaints and Formal Correspondence
Formal complaints or written correspondence requiring an official response should be submitted by email to [email protected]. The subject line should clearly identify the nature of the matter. Queens Casino will acknowledge receipt and respond in accordance with its internal procedures.
Important Notes
Queens Casino & Hotel is a land-based venue. All gaming, accommodation, and hospitality services are provided exclusively at the physical premises in Queenstown, Eastern Cape. Queens Casino does not operate an online gambling platform, and no remote gaming services are offered through the official website or any other digital channel.
Persons seeking to access services must attend the venue in person and comply with all applicable entry requirements, including age verification in accordance with South African gambling legislation. Queries regarding entry requirements or access conditions should be directed to the venue by telephone prior to visiting.